• Handwash in cold water using a mild liquid detergent
• Shape and flat dry in shade

Step 1: Please create a user account on the website

Step 2: Browse through our shop and find the product (s) you'd like to purchase

Step 3: Add the product (s) to your shopping cart

Step 4: Check your shopping cart out and pay via UPI - Gpay Paytm or Bank Transfer. Please note Cash On Delivery option is not available

Your order will be considered confirmed only upon receipt of payment

Step 5: We will get back to you on your registered phone number and finalise the order details (colour preferences etc.) including date of dispatch since our products are customised and made against specific order. We do not maintain any inventory

SHIPPING: We use INDIA POST. Transit time can be 8-10 business days

In the unlikely event that the merchandise reaches you in a damaged state, we will be happy to replace the same with an identical fresh piece.

To enable this:

• Ensure the item is not used and the Knotty ’n’ Krafty Studio tag is intact
   
• Please provide us a picture of the damaged item by e-mail or WhatsApp within 24 hours of its receipt
   
• Upon confirmation by us, return the item within 3 days while ensuring the item is addressed and packed securely and safely to prevent any loss or damage during transit
   
• Upon receiving your item, we will send you a like for like item in exchange within 15 days (this duration will depend upon availability of a like for like item)

It can take 10-15 days to prepare your order. We will give you a time estimate at the time of placing your order.

Of course, we always try and finish your order at the earliest and ship it to you.

The time to make a product depends upon:

• Size and complexity of the product
• Number of pieces ordered
• Existing orders in the pipeline
• Availability of material